Collections Specialist

    • Job Tracking ID: 512341-775089
    • Job Location: Can be done remotely in the US, USA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: June 02, 2021
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

The Collections Specialist is responsible for all aspects of collections of outstanding accounts receivable, including making collection calls, resolving customer billing issues, negotiating payment arrangements, and coordinating efforts with a second Collections Specialist, internal leadership team and external law firm. This position reports to the Accounting Manager and works under the direction of the Accounts Receivable Team Leader.



  • Review outstanding accounts receivable for necessary collection efforts
  • Coordinate collection efforts with others involved in the collection process
  • Mail correspondence to customers to encourage payment of delinquent accounts.
  • Make outbound collection calls in a professional manner, while maintaining good customer relations
  • Identify issues attributing to account delinquencies and take appropriate action.
  • Email document requests related to outstanding accounts receivable and provide follow up
  • Resolve client billing issues and accounts receivable delinquencies in a timely manner
  • Negotiate payment arrangements on delinquent accounts that are agreeable to both parties
  • Collect customer payments in accordance with agreed upon payment terms, including timely processing of plan asset requests
  • Monitor outstanding accounts receivable and all applicable collection reports.
  • Provide timely follow-up on neglected payment arrangements
  • Coordinate monthly resignation meetings with leadership team to share collection history and gather input on accounts that have resisted all collection efforts
  • Provide documentation to external law firm when internal collection efforts have not produced results
  • Compile and report monthly accounts receivable aging, bad debt and collection results
  • Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
  • Assist with other projects as needed
  • Outstanding TRA Corporate Citizen, dedicated to maintaining TRA’s reputation at all times in the communities we touch
  • Perform other job-related duties and special projects as assigned

Experience and Skills:

  • Minimum of 2 years of corporate collections experience, including interaction with a large customer base
  • Knowledge of debt collection and bankruptcy laws
  • Strong communication, problem-solving and analytical skills required
  • Ability to negotiate using good interpersonal skills and customer service
  • Must have attention to detail, with an eye for accuracy
  • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
  • Proficiency in Microsoft Office, including Excel, Word and Access
  • Knowledge of Sage 100